Refund policy
RETURNS POLICY
We understand that sometimes things don’t work out, and we’re here to help. However, as many of our items are sourced from a wide range of suppliers - each with their own return processes - we ask for your understanding in the following:
Before You Return:
To initiate a return, you must request an RMA (Return Merchandise Authorization) number.
To do so, email us at orders@workwearbranding.com.au with:
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The date of your purchase
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The item(s) you wish to return
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The reason for your return
We’ll then provide you with an RMA number, which must be clearly written on the outside of the return parcel.
Please Note:
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Incorrectly sized items will not be accepted for return or exchange - please refer to the size guide or contact us prior to ordering if unsure.
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Custom branded, decorated, or printed items cannot be returned unless the product is faulty.
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We do not accept returns on items that have been worn, washed, or are not in original packaging.
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All returns must be made within 14 days of receipt of purchase.
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Items must be in new, resellable condition.
Supplier Returns & Restocking Fees
As we partner with multiple suppliers to bring you a wide product range, each return is subject to that supplier’s return policy. Some suppliers charge restocking or administration fees and do not refund original shipping costs.
Where this applies, these charges will be deducted from your refund or store credit. We do not profit from these fees - they are passed on from the supplier directly.
Shipping Costs
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Original shipping charges (if any) are non-refundable.
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Return shipping is the responsibility of the customer.
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If your original order qualified for free shipping and a partial return brings your order total below the free shipping threshold, standard shipping costs may be deducted from your refund.
To request your RMA and begin your return, please email us at orders@workwearbranding.com.au. Let us know if you’re requesting a refund, store credit, or exchange.